We've now identified the issue and it has been passed to the relevant team to resolve. We don't have exact timescales at the moment, however we will continue to chase and post further updates on this thread.
Many thanks to yourself and Michelle for all your efforts in identifying the problem.
Would I be correct in thinking that action by Openreach/BT at the exchange is required rather than something that is within TalkTalks control, hence the lack of timescale?
I'm sorry for the delay. I'm not exactly clear on where this lies to resolve the issue, however our Network Team are working on this and we are hoping to receive further updates soon. Apologies I can't be more specific at this time.
Thanks for the update, no problem with the delay I realise support here isn't 24/7.
Weekend was sheer misery again - weekday evenings are bad enough, but at least I go to work at 9pm and miss the worst of it 😄 Attached is ad hoc Speedtest App (from PC) results from yesterday, which I think you'll readily agree are terrible, things were pear shaped from around 3pm to midnight, same story for Saturday.
We're online gamers so obviously this is a real pain for us. I appreciate all your hard work, if we can get an indication of timescales this week it would be much appreciated.
I've now been advised that work has been completed early this morning so this should now be resolved. Could you monitor the connection and speed over the next few evenings and let us know how this now compares please? 🙂