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Super Router slow speed

Ruari22
First Timer
Message 5 of 5

Just had a TALKTALK super router sent out to us  so iv swapped it over with the old one and now my Internet is super slow or non existent  with speeds of 3-4 mbps

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4 REPLIES 4

Debbie-TalkTalk
Support Team
Message 1 of 5

Hi Ruari22

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 2 of 5

Yes, but what speed is quoted by the router when you log into it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Ruari22
First Timer
Message 3 of 5

Its a Huawei HG636  TALKTALK super router 

 

The guaranteed minimum download speed is supposed to be 30 mbps bit it shows no more than 3 or 4 mbps and there's no Ethernet cables connected 

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KeithFrench
Community Star
Message 4 of 5

What make/model is the new router & if you log into it, what speed does it show recorded for the internet connection?

 

What is your guaranteed minimum download speed quoted by TalkTalk?

 

Do you have any wired (Ethernet) devices connected to the router & if so are they as slow as the wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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