Noise is same as usual. Wired test. My landline and intetnet completely dead now.
I notice in their thread Loudkitten is also in Dartford. Exact same problem exact same time of occurrence , repair and return of fault. No coincidence.
Day 7 of disruption
Apologies I've not received the Private Message, did you send this to OCE_Debbie? (me)
As the tests are not detecting any issues then the next step will be to arrange an engineer visit.
Sorry message sent corectly now.
I reiterate. A know problem for 2 users on this forum in Dartford at the same time.
All line check have came clear since Saturday so obviously cannot be relied on as you had the problem fixed once already without sending an engineer.
Why isnt Wednesdays fix being reinvestigated?
As the fault has not been resolved the engineer will need to investigate further before this can be re raised or linked to a previous fault.
I have passed your availability over to our Network Team and I will post back shortly.
This should already have been carried out. You have know of the fault since Saturday. Even fixing it once. Now I can expect at least another 4 days disruption.
No wonder TallTalk came bottom of an ofcom customer service poll.
For the third year in a row.
At least I will have time to prepare my ombudsmen complaint.
Apologies, we do need an engineer to look at this as following on from our investigation it doesn't appear to be related to the previous outage and the only way we can progress this is for a BTOR engineer to investigate this.
I've also included a help article below which contains more information about our Complaints Process.
Thanks for the update. Just to confirm, you have exactly the same issues now that you had prior to the engineer visit, no improvement at all?