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System reset due to kernel panic

laurencec
First Timer
Message 4 of 4

Hi,

 

I have one of your EchoLife DG8041W Home Gateway routers which I got back in July as a replacement by Roamler for my old one (which worked fine).


It's been rebooting frequently, on the logs the error is "System reset due to kernel panic"

 

It's running Software Version v1.05t and reading this forum it looks like v1.06t resolves it?


Can you please arrange to either upgrade my firmware remotely, or send me the file so I can upgrade my router to see if it fixes it?

 

0 Likes
3 REPLIES 3

Message 1 of 4

Hi Laurence

 

Apologies for this.

 

I've made a change the the firmware. Please can you retest and let us know how the connection compares.

 

Thanks

 

Debbie

Message 2 of 4

Hi @Skynet_TX ,

 

Thank you for responding so quickly.

 

I've done as you've suggested and hopefully will hear more tomorrow.

 

Again, I appreciate the help.

 

Kind Regards,

Laurence

Skynet_TX
Community Star
Message 3 of 4

Hi @laurencec,

 

You can't update the firmware yourself, it has to be done remotely by TalkTalk. v1.06t will indeed resolve this issue for you.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.