cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

TT promised call never comes - so no initial setup, no connection

Reply
3 REPLIES 3
First Timer

I signed up for TT Band 18 March. Twice I got a TT text msg promising me a call, which never comes. I reply to these text msgs - but again no reply. Try to Login, but TT website truncates my email address and then refuses me login. Aged 75 and one of the 1.5M Shielding, I really need this broadband connection! I have a BT Home Hub 3.0 here and have noted TT's required settings for a non-TT router. What do I do to get TT to get Openreach to go to the BT cabinet and make my TT new connection go live? 

Community Team - TT Staff

Hi oldstrummer,

 

I'm sorry to hear this. Is the voice service also not working?

 

 

Can you please update your community profile to include your:

 

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

First Timer

Awaiting initial connection as new customer. So I do not have a landline or a

number yet. That is the point. Talk Talk 3 times  say they will call me but never do so. I reply to their message but TT operator never responds. 

Community Team - TT Staff

Hi oldstrummer,


Can you add you full address to the private notes section of your community profile and we'll see if we can find your account 


Thanks

Chris