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TalkTalk router not allowing VPN connection

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My talktalk router is not allowing me access to the work server via VPN.  It shows that I am connected as the timer starts but when trying to connect to the network it just times out.  I've seen multiple posts about this issue and that TalkTalk do not block access and that it is a firmware issue.  I've also seen that they have previously sent out an older Huawei router to solve it.  Can someone help please?  it's essential that I can connect at home!

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