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Talktalk wifi is the absolute worst.

Rica B
First Timer
Message 9 of 9

I've been using talktalk for just over a year now and it's been the worst year of internet connection and speed i've had in my whole life. Even BT was better than this, seriously considering changing back no matter what the price would be. The customer service is *@#][!![]'#[@#]!* too. I see why it's probably the cheapest wifi company, the wifi is non existent and doesn't even connect! The wifi connection is always bad even with the 5G extra network we have and i'm using my data to send this since talktalk wifi wants to be a p****. Don't change your wifi to Talktalk if you want to be happy.

8 REPLIES 8

AllyM
Insightful One
Message 1 of 9

@Rica B , If you do want help from staff, you will have to update your forum profile details as others have advised.

 

@K9eagles , If you want help with your issues,  you will have to start your own topic.

 

Gliwmaeden2
Community Star
Message 2 of 9

Chat is available live till 9pm on weekdays, @K9eagles.

 

Then it becomes a bot, till 9am:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Phone help on weekdays: 9am till 7pm.

 

As indicated above, you need to add your Talktalk landline number to your community forum profile details for TT staff to identify your account.  Do not post this on the public forum pages. 

 

All communication will be done on your own thread. 

 

Please return to the message board and click on start a topic. 

 

Staff only reply to the original poster. 

Gliwmaeden2, a fellow customer.

Message 3 of 9

Morning,

 

I'm sorry to hear this. Please can you create your own topic and we can look into this for you.

 

Thanks

 

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K9eagles
First Timer
Message 4 of 9

why would I give my telephone number out for someone to ring me when if I have a problem after 8pm I can’t contact talk talk all you get is an automated service. As you say your not an expert neither am I but what congestion issues should there be in a 3 bedroom house. I have one house close by with an elderly person who’s biggest internet thing is freeview television.

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Message 5 of 9

@K9eagles wrote:

I have to agree this is the worst internet service I’ve ever had. Was going to change last time but decided to give it another chance worst decision I ever made. I live in a 3 bedroom house and the so called fibre internet can’t even get upstairs.


@K9eagles , It sounds to me that your problems are more general WiFi issues rather than anything specifically related to TalkTalk. I'm not an expert on the subject (others may be able to help you more), but as well as looking into WiFi congestion/interference issues, I believe that WiFi tends to work best on the same level or below the router.

 

If you actually want assistance with your issues on this forum, rather than just having a moan, start your own topic and update your forum profile with your personal details and your TalkTalk landline number in order that staff are able to access your account details.

 

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K9eagles
First Timer
Message 6 of 9

I have to agree this is the worst internet service I’ve ever had. Was going to change last time but decided to give it another chance worst decision I ever made. I live in a 3 bedroom house and the so called fibre internet can’t even get upstairs.

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Karl-TalkTalk
Support Team
Message 7 of 9

Hi Rica B

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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martswain
Philosopher
Message 8 of 9

TT does not have a 5G network.

 

The router is dual band and has 2.4 and 5 Ghz bands.

 

Are you actually having WiFi problems or is the incoming internet connection the real problem ?

 

If often helps to split the SSID names and use a WiFi analyser to select the best channel for each band, especially if you have close neighbours.

 

Does the router remain connected and if you are on Fast Broadband, Fibre 35/65/150 that comes over the phone line, is that line working normally without any noise ?

 

If you want help, please update your community profile with your name and landline number.

 

If you just want to have a rant, ignore all I have said above and phone 0345 172 0046 to process a cancellation.

 

 

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