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The Same Old Speed Drop Problem Reappears

raviawana59
First Timer
Message 3 of 3

After months of reasonable speed for me (3.5Mbs) and no obvious cause my end on Thursday, I think, I had a short but significant complete loss of internet connection interrupting an important email session. Eventually it started working again but I noticed very quickly with the low speed (2.5Mbs). Its been no better for the three plus days since despite resetting the router twice (currently at 2.2Mbs). This is unfortunately all too typical where an external problem of some sort ie. something outside the user's control, seems to trip the DLM into tagging the line as unstable and dropping the speed almost immediately. The trouble with this is that the DLM is never as quick restoring the speed and so users spend days or even longer before it gets back to normal. Last time this happened I did not even bother to post here and the speed did not improve for over ten days. I'd like to get it back quicker this time if possible.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi raviawana59,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @raviawana59,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.