Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The internet disconnects when the land line is answered.

Ashcroft178
First Timer
Message 5 of 5

When the land line is answered the internet disconnects evident by the internet light on the router turning red; also, the dial tone of the land line has changed with longer delays between rings.

 

The BT master socket is a type FTTC with an inbuilt pre filter, thus the advice on TT website to use a filter does not apply.

 

Help.

0 Likes
4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi Ashcroft178,

 

I've just posted on your other topic now.

 

Thanks

 

0 Likes

Message 2 of 5

Did you remove the faceplate and connect the microfilter into the TEST socket ?

 

Staff will be back tomorrow and in order that they can identify your account please complete your community profile with your name and landline number.

 

Do not post them here.

 

 

0 Likes

Message 3 of 5

I tried the micro filter and turn it off and on again, but to no avail. I also took the matter up with TT and they have elevated it to the local exchange saying a fix would occur within 24 hours. It is now heading towards 36 hours and counting.

0 Likes

Ste_Nix14
Community Star
Message 4 of 5

Have you tried running a Line test via the TT Service centre?

 

Could you try connecting the Hub & phone straight to test socket using a Micro filter? and do you still have the same issues?

Steve -
Have you tried turning it off and on again!
0 Likes