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Turn off Scam Protection

baraodeibicui
First Timer

on ‎27-09-2021 12:11 PM

Message 2 of 2

How do I turn off Scam Protection? Some old threads I've read say it's "so important" that we have to ask TalkTalk to disable (in which case, why am I given instructions or the option to turn it off myself?). 

Could I please have this temporarily disable? I'm trying to test if this is what's preventing me from accessing my work systems.

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Debbie-TalkTalk
Support Team

on ‎27-09-2021 12:19 PM

Message 1 of 2

Hi baraodeibicui


I'm pleased to confirm that your now able to manage Homesafe settings yourself, from within my account, please follow the below steps to disable scam protection on your line: 


 


  1. Log into MyAccount

  2. Select My Services

  3. Select View HomeSafe settings

  4. Select OFF and confirm when you see the pop up window


    5.  

 

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