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UI freezes / drops when pc demos/ games/ even regular internet access

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First Timer

A growing issue. I can be on a Zoom, WEBEX, or other PC call. I can be on a browser, or playing a game. Even running a speed test. Everything freezes, anywhere from 10 seconds to almost 2 minutes (mostly in the 10-35 second range). 

This is on multiple computers. So it is not my PC. Spectrum came out, replaced the WiFi (thinking it was 'packet crunching'). Still happens. Replaced the modem. Still happens. Up/down is 200+/10+ with ~15 ping. I've had many mid-test scenarios where the chart the speed test does just stops, and 20 seconds later it just shows as "done"...no reflection in test of the 20 second lapse. Spectrum tech had no idea. Said their tests show outside line is fine.

Ideas?

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Community Team - TT Staff

Hi Eloquenc,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks