We urgently need support - our broadband is due to disconnect from our property on Friday 3rd April and reconnect on Monday 6th April. However, due to the situation with COVID 19, we are unable to move on this date and need to ensure our connection doesn't go on Friday.
As we are working from home I am operating a helpline for vulnerable families from our house, and therefore need to ensure the line does not disconnect.
Any support anyone can offer would be great - we've tried tweeting, but can't get through on the phone or on myaccount to raise this. I'm sure many others are in the same situation!
Pippa & Sarah
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?