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Unable to connect to Employers VPN

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9 REPLIES 9
HQ_MaC
First Timer

Hi,

 

I seem to have the same issue as everyone else in my DSL-3782 not allowing me to access a VPN I need for work. 

 

Please can someone help me with this?

 

Thanks

Community Team

Hi HQ_MaC

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

HQ_MaC
First Timer

Hello Debbie,

Thank you for the prompt reply.

 

I have updated my profile with my contact information.

 

Thank you

Community Team

Hi HQ_MaC

 

Thanks for updating your Community Profile.

 

I can see that your router has the latest firmware version. I think we should send a replacement HG633 router, would you like me to arrange this?

 

Thanks

 

Debbie

HQ_MaC
First Timer

Hi Debbie,

that would be much appreciated.

 

Thank you.

 

Mqkm001
First Timer

Same here, I need help please too

Community Team

Hi HQ_MaC

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Community Team

Hi HQ_MaC

 

How are you getting on, have you received the replacement router?

 

Thanks

 

Debbie

HQ_MaC
First Timer

Hi Debbie,

 

I received the replacement router yesterday.

 

I tried it out and indeed resolved the issue I was having. 

 

Thank you very much for helping out resolving this issue, I am really grateful for this.

 

Thanks,

HQ_MaC

Community Team

Hi

 

Glad to hear the router has resolved the issue for you.

 

Regards,

 

Karl.