Unable to connect to social media

[TheoJoseph]

Hi there, we are unable to use any social media apps. Spoken to your live chat but we didn't get anywhere. Tried to turn of the kids safe etc and no luck. The agent informed me that we can't request for a new router. Seems to be the only solution when searching your previous threads. Can you help?

[OCE_Chris]

Hi TheoJoseph,

Welcome to the Community

How long have you been experiencing the problem? What happens when you try to connect to social media, do you get an error message?

Do you experience the problem on more than one device?

Chris