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Unable to have fibre broadband but need > 8mbps internet

wodger
Participant
Message 33 of 33

Hi All, 

 

I've recently moved to an area where there is no access to fibre broadband because the property is not connected to a green box. The property is around 300m from the exchange. 

I'm currently getting around 8mbps so I'm guessing that I'm on ADSL. 

 

Is it possible to have this service increased to ADSL2+ given my distance to the exchange? 

 

The Openreach engineer said that the line is good. 

 

Many Thanks, 

Wodger

 

 

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32 REPLIES 32

Message 21 of 33

That was a wireless test.

 

I can conduct a wired test if necessary. However, I previously had this same equipment (router and laptop) on a fibre connection in York and was getting 140mbps + over wireless. I'm also very close to the router. 

 

How about my upstream query? 

 

Thanks

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Message 22 of 33

Hi wodger,

 

Thank you. Can I just confirm, was this a wired or wireless speed test?

 

Thanks

 

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Message 23 of 33

Hi @Michelle-TalkTalk

 

Thanks for running the diagnostics. 

 

Screenshot 2021-03-09 at 09.55.16.png

 

Things are a little better but still not that great. 

 

Is it also possible to have the cap on the upstream altered as I sometimes need to upload large documents for work and this interferes with my workflow. 

 

Many thanks

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Michelle-TalkTalk
Support Team
Message 24 of 33

Hi wodger,

 

Thank you. I've run a test on the line now which is clear and I can see that the sync speed has increased. What speeds are you seeing at the moment?

 

Thanks

 

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Message 25 of 33

@Michelle-TalkTalk please could you confirm? That report says that ADSL2+ is available, is that the technology I'm currently on? 

 

Thanks

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Message 26 of 33

Looks like you’re right, within the range shown for ADSL2+.

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Message 27 of 33

Hi, 

 

I don't think I was confused. Here's my output. It seems like I'm towards the bottom of the theoretical range. Unless I'm interpreting this incorrectly.

 

Many thanks

 

 

Screenshot 2021-03-06 at 21.50.29.png

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Message 28 of 33

Hi Michelle, 

 

I have now updated my profile and await your response. 

 

Many thanks, 

Wodger 

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Michelle-TalkTalk
Support Team
Message 29 of 33

Hi wodger,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Message 30 of 33

@wodger I don't know if you have been confused by the earlier posts, I certainly have. To get an indicative range of speeds at your address check the link below, feel free to post a screenshot of the results:

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

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Message 31 of 33
Thanks,

This seems to suggest I'm at the bottom of the theoretical range. Does anyone have any experience with having the connection moved up within that range?

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Anonymous
Not applicable
Message 32 of 33

Hi

 

Try the links in the picture below...

 

 

CabTest.png

 

and see what Openreach think they can deliver.