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Unstable connection and slow speed from router

joneeboy
First Timer
Message 8 of 8

Hi,

 

My router is dropping in and out with an unstable connection. I have 38Mbps in and only 7Mbps to my devices. Some devices on Wi-Fi and TV on ethernet but all are suffering the same slow speed. Last night TV wouldn't connect to streaming services due to low bandwidth.

 

I have completed all of the tests, changed channels and run more speed tests but with no improvement.

 

From aprox 6.30pm last night until aprox 9.30am this morning I had no landline. This has now come back.

 

Attempting to type this has been a chore as the connection keeps dropping out. Assistance please.

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7 REPLIES 7

Message 1 of 8
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Message 2 of 8

Hi Debbie,

 

Will do and thanks for your help.

 

J

Message 3 of 8

Hi joneeboy

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 4 of 8

Hi Debbie,

 

Yes please, if you would.

 

Many thanks.

Debbie-TalkTalk
Support Team
Message 5 of 8

Hi joneeboy

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

Would you like me to send a replacement router for testing so we can rule this out?

 

Thanks

 

Debbie

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Message 6 of 8

Hi,

 

I've now updated my details.

Debbie-TalkTalk
Support Team
Message 7 of 8

Hi joneeboy

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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