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Unwanted cancellation

sdjknights
First Timer
Message 3 of 3

I've recently received a message saying that I have recently cancelled, but I haven't. How can I stop this happening?

 

Fibre 65 - Package Cancellation

We're progressing your cancellation request. We're sorry to hear you're thinking of leaving us, we'd love you to stay - get in touch on 0345 172 0078 and a member of our team would be delighted to help find a new plan that works for you.

Estimated cease date: 9/08

 

 

I know there's a phone number but I don't have time to wait around on hold and there doesn't seem to be any other way to contact customer support.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

I'm sorry to hear this. I'd recommend contacting our Loyalty Team directly as they will be able to investigate this further for you.

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Phoning is probably the quickest way, and anything to do with cancellation/renewal is usually done by phone just now, @sdjknights.

 

For staff to follow this up for you, complete your community forum profile details with your Talktalk landline number. Go via your avatar/name; settings; launch profile wizard. 

 

Your thread is in a queue for attention. 

Gliwmaeden2, a fellow customer.