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VPN Connection - not connecting for Work

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4 REPLIES 4
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First Timer

Hello, 

 

As I am now working from home due to COVID, my workplace requires me to connect to a VPN so that I can access files on the work server.

 

Unfortunately, our IT team have tried everything, but I cannot connect to the VPN and was told that the internet is likely interfering. I have tested the same laptop (and Different) on my mobile Data and it works fine, so it not an issue with my laptop. 

 

please could you let me know how to fix this problem

 

Thanks

 

Joe

Joe
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Community Star

Hi @JoeW0611 which router do you have and which VPN is it?

 

your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
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Community Team - TT Staff

Hi

 

You are using a Dlink 3782 running v1.08t firmware.  There was an issue with this specific firmware version, but rather than update it, I will get a different model router to you that will work with VPN services.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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First Timer

Brilliant thank you very much

Joe
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Community Team - TT Staff

Hi Joe,

 

Please let us know how you get on 🙂

 

Thanks