on 17-03-2020 10:06 AM
I can't connect to my work's VPN with the WiFi Hub. I've read that other people had similar problems. Can you please help on how to either change settings on the router to allow VPN or send a router that does support VPN as this will disrupt my work significantly in the forthcoming weeks with Coronavirus.
My work connect via Connect2.
The message I get is 'Could not connect to Secure Gateway because the certificate is invalid or not trusted by the client system. Click OK to exit NC and Sign in to Secure Gateway again. If problem persists, please contact your administrator.'
I'm connecting from Windows 7.
on 20-03-2020 12:40 PM
on 17-03-2020 11:26 AM
The replacement router is on its way. There will be no charge for this.
Once you connect the new router your family will just need to connect their devices again to this router (using the wireless password)
Please allow 24-48hrs for this to arrive.
on 17-03-2020 10:54 AM
on 17-03-2020 10:36 AM
Thank you. I've checked and your router does have the latest version of firmware which should work ok with VPN. What VPN Client are you using? Would you like us to send a different make and model of router for testing?
on 17-03-2020 10:14 AM
Sorry to hear this. Are you unable to connect both wired and wireless?
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 17-03-2020 10:11 AM