VPN Global Protect and DLS-3782

[gemmaereed]

I am unable to connect to PANGP Virtual Ethernet Adapter Global Protect via my TalkTalk WiFi.

I have firmware v1.10t, and have tried splitting the SSID and using Ethernet connection. I do not have Scam Protection enabled. 

I also have areas in my apartment where the WiFi does not 'reach', despite it being less than 350 sq ft with no walls. 

[KeithFrench]

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

I can help further with your Wi-Fi reception problem, but I think it best to get the VPN issue sorted first.

[OCE_Karl]

Hi

Your line looks ok, no issues showing.

Would you like me to dispatch a different model of router for testing ?

Thanks  

Karl. 

[gemmaereed]

Yes please, Karl, that would be most useful. Thank you. 

[OCE_Debbie]

Hi gemmaereed

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie