I can't connect to my work's VPN through my Talktalk internet.
I've got a Dlink DSL 3782 and trying to connect to a Juniper VPN. I phoned TT customer services but didn't get a very helpful reply other than 'we provide a dynamic IP address that doesn't support VPNs, thanks for calling, bye'
Looks like a lot of people have got help though this forum. Is anyone able to advise how best to proceed please.
That is rubbish, the problem is that the current firmware on the 3782 blocks VPNs. I will ask one of TalkTalk's OCEs to pick your thread up and they will probably offer to replace the router with one that does support VPNs.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Thanks for sending the new router. I plugged it in and it works fine, but I'm still having exactly the same issues. Is there anything else you can recommend trying?
Is the HG633 router currently connected to the line? Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and connect to your router.
It connects as usual and the status screen shows connection (above), but when I try to access the network drives it return the error below. I've tried on other connections and it works no problem.
I've managed to get it working, for now at least.
After trying lots of different things, I changed the DNS to 188.8.131.52 and 184.108.40.206 and it's done the trick. Thanks to others on the forum for sharing their solutions.