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VPN Issues

stebby27
First Timer
Message 6 of 6

I have a DSL-3782 talk talk router. My VPN service does not work with talk talk. Is there something wrong with the router. I've had an on line chat and they say the router doesn't support VPN!! which I'm sure is not right

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5 REPLIES 5

Message 1 of 6

Hi stebby27

 

Please can you try splitting the SSID and also testing a different wireless channel.

 

Let us know if you are still experiencing this issue following this.

 

Thanks

 

Debbie

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Message 2 of 6

Yes I am

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Message 3 of 6

Hi stebby27

 

Apologies for this.

 

I can see that your router firmware has been updated. Are you still experiencing this issue?

 

Thanks

 

Debbie

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Message 4 of 6
Thank you
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KeithFrench
Community Star
Message 5 of 6

The problem is that there is a bug in firmware V1.08 that blocks VPN traffic. This is now fixed in V1.10. 

 

I have asked one of TalkTalk's OCEs to pick your thread up and upgrade it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?