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VPN Not Connecting

Gbailey
First Timer
Message 3 of 3

Hi, 

 

My worn VPN will not connect. 

 

I have tried all the suggestions e.g. turning off wifi security and splitting the WIFI but still isn't working. An error message comes up saying something is blocking the signal. 

 

I have contacted my IT teams and they say it should work. A colleague has the same laptop and is with Talk Talk and hasn't had any problems? I am not sure what router she has. 

 

Please Help. 

 

Thanks, 

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Gbailey

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

0 Likes

KeithFrench
Community Star
Message 2 of 3

What make/model of router are you using?

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?