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VPN PROBLEM DSL3782

CATTANEO84
First Timer
Message 6 of 6

hi there,

As many others i am having problems to connect through VPN ( private internet access ) with my  DSL3782 router .I know now that there is new firmware for this router that fixes the VPN issues. Can you please assist me? 

Many thanks in advance.

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5 REPLIES 5

Message 1 of 6

Hi CATTANEO84

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 2 of 6

Hi Debbie,

 

That would be great .

Thanks

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Message 3 of 6

Hi CATTANEO84

 

Apologies for this.

 

I can send a HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Message 4 of 6

Hi Debbie,

 

i did restart the router ( no reset ) and still nothing , seems to be working but it doesn't upload or download data. what should we do next ?

Thanks 

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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi CATTANEO84

 

I have updated your router firmware version, please let us know how the connection compares following this.

 

Thanks

 

Debbie

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