Hi Ian, yes there is new firmware about to emerge from trial. I'm sure a team member will pick up your post and be in touch. In the meantime please check your community profile and add your landline phone number, it is used to identify your account.
Firmware is now updated to V.10.
Test this and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE