I have been struggling since we joined Talk Talk to work from home properly in terms of broadband speed. The speed issue is highlighted at the most important times during my working day when i want to share my screen and show documents to clients. The signal goes to poor and the people on the line start asking why am i not scrolling when i am and the sound quality on the Skype call starts to break. I normally stop sharing and re-share lots of times to get through but a lot of the time it ends up with me having to go into the office to gain enough speed to do this. I am tired of the poor signal as i want to continue working from home and this needs sorted as it is not good enough! Screen shot attached shows what my speed test is like anytime i test it when logged through VPN. It matches what i am experiencing! Poor! Surely this is not acceptable?! I expect some immediate response to get this sorted as my manager is asking me to work in the office until it is and i am not happy with how this is affecting my working from home. Thanks
Hi Monica, what speeds does your contract promise?
I'm sorry to hear this and I'll take a look now. I've optimised the connection just in case the SNR is dropping too low as this can sometimes affect the performance of the connection. The SNR has now increased, please let us know how the connection compares over the next 24hrs.
Yes i have tested there now with the cable in and attached the results today of modem, our extender and cable. None are giving good enough readings.
Could you run some speed tests on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time)
Could you run a couple of test while connected to the VPN and couple when not connected to the VPN - please leave at least 10 minutes between test
Tried cable test using your link a few times same response attached. My workplace must have firewall blocking it.
I am working in the office today but will check with cable on my own laptop at home later. I know the download increased last time i checked but the upload i believe was still below 1 when non vpn speed test was run. I will run it later tonight and send screenshot thanks.
Here are the results of non VPN tests on my own private laptop this morning.
Hi Chris, I have attached the results through VPN in my first post.
Can you log into the router and change the DNS to 126.96.36.199 & 188.8.131.52 and see if this changes anything.
Also, as Chris asked, do you have access to another router for testing ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Can you send me a screenshot of the location for updating the DNS? i am logged in ok but cannot find it.