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Need help?

VPN connection for work speed is terrible and constantly below standard

Reply
Community Team - TT Staff

Hi

 

Once logged into the router you should select INTERNET from the Top menu then INTERNET CONNECTION from the side menu.

 

Under Internet DSL, click Edit and scroll down.

 

You may need to tick the static DNS option.

 

you should then be able to enter the details.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Participant

ok followed your instructions and had to tick the box you mentioned to then allow the details to be entered. I will run the speed test with and without vpn in the morning and let you know how it goes and if i see any improvement!! thanks

Monika
Community Team - TT Staff

Hi

 

No Problem.  The speed will always be a little slower over VPN as this is going through a work server.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE