Thanks for creating your own thread, it was not at all clear what the other person was trying to get working. VPNs are totally different.
What make/model of TalkTalk router do you have & ideally firmware visit running. What VPN client are you using?
Thank you so much for replying to my thread.
I have the WiFi Hub - but I'm not sure how to find out what make/model it is - there is nothing written on the Router. Can you let me know how I can find this out please?
I'm just waiting for my company IT Support to get me the answers to your other questions
If you pull the plastic panel up & out of the router, there is a label behind it that should tell you.
So long as it is running firmware V2808, you shouldn't have a problem.
Log into the router & look at the bottom of every page, or go to:-
Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Device Info > General
It is listed in the Device section (OK they call it software).
That is because you logged into your MyAccount & not the router. Go to:-
Then login with the username of:-
and the router password stated on the label behind the removable panel on your router.
There are no VPN issues associated with this router/firmware, does the IP address allocated by your company clash with the 192.168.1.0 network?
Your company cannot possibly be allocating you a 126.96.36.1995 address.
I'll put you back to TalkTalk.
As Keith says, this router usually works fine with VPN's but I can send a different make and model to test with if you like, would you like me to arrange this?