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VPN incompatible with new TalkTalk router 3782 - looking for UK TalkTalk rep

BrigitteGraf
Popular Poster
Message 9 of 9

Hi, 

Talk Talk advised me to contact Talk Talk reps in the UK via this route. New Talk Talk router 3782 is not communicating with my University V P N network, i.e. can't work from home. 

Talk Talk phone rep said that UK Talk Talk rep can organize a different router for me. 

It is urgent as I need to connect to the internet with my work laptop to work from home.

Grateful for your answer, Brig

Brigitte Graf
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8 REPLIES 8

Message 1 of 9

Hi Brig

 

Yes, thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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BrigitteGraf
Popular Poster
Message 2 of 9

Hi, Have added my landline number to the community profile, can you see it?

Brig

Brigitte Graf

Message 3 of 9

Hi BrigitteGraf

 

I have edited your post to remove your telephone number, please can you add your landline number to your Community Profile.

 

Thanks

 

Debbie

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Message 4 of 9

REMOVED, this is my Talk Talk landline

 

Brigitte Graf
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Message 5 of 9

Hi BrigitteGraf

 

Please can you also add your TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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Message 6 of 9

Hi Debbie,

 

I would be very grateful for the new router. I added my name and my phone number to the profile. Can you see it?

When do you think the router will arrive?

Greetings, Brig

Brigitte Graf
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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi BrigitteGraf

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a different router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 8 of 9

First off is it already running firmware V1.10?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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