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VPN issues with DSL-3782

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4 REPLIES 4
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First Timer

Hello,

 

Like many other in the forum, I am having issues connecting to my work VPN through my talk talk service. The VPN connection and software work correctly everywhere else as well as a thethered 4G Connection.

 

Others have had newer firmware applied to their routers which is supposed to resolve this issue or alternatively a replacement router model.

https://community.talktalk.co.uk/t5/Broadband/DSL-3782-VPN-is-not-working/

https://community.talktalk.co.uk/t5/Broadband/VPN-Issues/td-p/2327718

 

Can you please apply this update to my router to see if it will fix this issue?

 

I am really disappointed with your direct phone support, the agent had no idea how to deal with this issue and was adamant to just fob me off with a "your line is working fine". I've had so many technical issues over the last year with talktalk that I'm really wondering if it's worth staying anymore.

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Community Star

There is now firmware (V1.10) that fixes the VPN issue. I will ask the OCEs to upgrade your router. Please make sure that your Community Profile is up to date.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Community Team

Hi abartlett

 

A different model router is on the way to you.  Let me know if this helps.

 

Thanks

 

Karl. 

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First Timer

Hi Karl,

 

I have received the new router and can now connect to the VPN with no problems.

 

Thanks for your quick response.

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Community Team