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VPN not working

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8 REPLIES 8
Highlighted
First Timer

Can someone please help. I can't connect to CISCO VPN using talktalk broadband.

Router model is DSL-3782

 

Thank you very much

AM
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Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Highlighted
Community Team - TT Staff

Hi A_mac_cp

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

Highlighted
First Timer
UPDATED.

Can now someone help please
AM
Community Team - TT Staff

Hi A_mac_cp

 

Please can you also add your TalkTalk telephone number to your Community Profile.

 

Thanks

 

Debbie

Highlighted
First Timer

updated

AM
Highlighted
Community Team - TT Staff

Hi A_mac_cp

 

Thanks for updating your Community Profile.

 

I've checked and your router has the latest firmware which should work ok with VPN.

 

I can send a replacement HG633 router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Highlighted
First Timer
Yes, please!

Regards
AM
Highlighted
Community Team - TT Staff

Hi A_mac_cp

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie