I am having to work from home and use a VPN. I am having trouble using the VPN, with connectivity problems. I have called TalkTalk 3 times and tried several things but it is still not working.
I have been looking on these threads and it seems that the problem is because I have a DSL - 3782 router and that either firmware needs installing or I need a different router (HG633).
How do I go about getting someone to action this for me?
Apologies for this.
Please can you update your Community Profile to include your name and TalkTalk telephone number.
Are you able to connect wired? If you are only using wireless then please can you try splitting the SSID's?
Thanks for testing this.
I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.
Can I also just confirm which VPN client you are using?