VPN problem with DSL - 3782 router

[MegannB4]

Hello,

I am having to work from home and use a VPN. I am having trouble using the VPN, with connectivity problems. I have called TalkTalk 3 times and tried several things but it is still not working.

I have been looking on these threads and it seems that the problem is because I have a DSL - 3782 router and that either firmware needs installing or I need a different router (HG633). 

How do I go about getting someone to action this for me?

Many thanks

Megan 

[OCE_Debbie]

Hi Megan

Apologies for this.

Please can you update your Community Profile to include your name and TalkTalk telephone number.

Are you able to connect wired? If you are only using wireless then please can you try splitting the SSID's?

Split your router's SSID (wireless network name)

Thanks

Debbie

[MegannB4]

Hi Debbie

I have tried connecting my laptop directly to the router and I have also split the SSID but I am having the same issue unfortunately.

I have added my name and number to my profile

Best wishes

Megan

[OCE_Debbie]

Hi Megan

Thanks for testing this.

I have ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Can I also just confirm which VPN client you are using?

Thanks

Debbie

[MegannB4]

Thank you Debbie.

Its called Global Protect. 

Thanks,

Megan 

[OCE_Debbie]

Hi Megan

Thank you 🙂

Please let us know how the connection compares with the replacement router.

Debbie