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VPN problem

johnnyg1969
First Timer
Message 4 of 4

Hi, I need to connect to WIFI from home in order to work from laptop however the VPN is blocked by Talk Talk .... i really need this for my work laptop please can you help me

my router is a D-LINK DSL3782

 

 

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3 REPLIES 3

Message 1 of 4

Hi Johnny

 

The HG633 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Message 2 of 4

Hi Michelle yes please that would be great......... i have spent hours on the phone talking to talk talk technical team trying to sort this but just kept giving me the same answer.

thanks for your help

Johnny

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Michelle-TalkTalk
Support Team
Message 3 of 4

Hi johnnyg1969,

 

I'm really sorry for the delay in responding. We are aware of the issue with VPN and the 3782 router and this will be resolved soon in the next firmware update. Would you like us to send a HG633 router in the meantime as this should work ok with VPN?

 

Thanks

 

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