Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

VPN- remote working

Em1231
First Timer
Message 8 of 8

I know this has been posted before but I am trying to work from home and cannot get VPN connection. I have the DSL-3782 model router. I have spoken to 6 people so far  ( 3 of them jsut dropped off) and the last one has just told me  that Talk Talk do not support VPNs so there is nothing that can be done. 

 

Can someone please advise if a change of router has worked for you ? 

 

 

0 Likes
7 REPLIES 7

Message 1 of 8

Hi Em1231

 

How are you getting on?

 

Thanks

 

Debbie

0 Likes

Message 2 of 8

Hi Em1231

 

Thanks for the additional information, we will feed this back to our Products Team.

 

Please let us know how the connection compares with the replacement router.

 

Thanks

 

Debbie

0 Likes

Message 3 of 8

thank you

 

I am using Cisco Anyconnect.

 

It connects ok- or it looks like it does, but then I cannot access any of the information.

 

Also it is intermittent in that some days it has worked fine, others not at ll

Message 4 of 8

Hi Em1231

 

Thank you. I have ordered the replacement router, please allow 24-48hrs for this to arrive.

 

Could you also confirm the below information.

 

Can you tell me that happens when you try to connect to VPN - any errors etc.  Does the connection succeed but then you cannot browse etc or is the connection refused ?

 

What VPN software are you using - Cisco Anyconnect etc ,  Microsoft Remote Desktop etc.

 

Thanks  

 

Debbie

0 Likes

Message 5 of 8

I've set up a new thread for help. Thank you

Message 6 of 8

Information has been updated.

Thank you 

Debbie-TalkTalk
Support Team
Message 7 of 8

Hi Em1231

 

Apologies for this.

 

I can send you a replacement HG633 router.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

0 Likes