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VPN

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5 REPLIES 5
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Chatterbox

Hi - I'm having issues connecting my work laptop VPN using TalkTalk. Pretty sure this is a TalkTalk issue as I can connect using my mobile hotspot with no problems. Trying to connect using NetScaler. Huawei Super Router.

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Community Team - TT Staff

Hi test43,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Chatterbox

Hi - thanks for your response. I've updated the info now

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Community Team - TT Staff

Hi test43,

 

I'm sorry for the delay in getting back to you. I've tried to check the router firmware, however I've been unsuccessful. Could you factory reset the router and let us know once this has been completed and we can try this again.

 

Thanks

 

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Chatterbox

Hi -

 

I've done the factory reset now.

 

Thanks

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Community Team - TT Staff

Hi test43

 

I've checked and your router has the latest firmware version and this should work ok with VPN.

 

Have you tested this again after the factory reset?

 

Thanks

 

Debbie