on 11-07-2021 05:35 PM
This happens sometimes. You can usually fix the issue by powering off the router at the wall for 20 mins. Once you've done that, turn it back on and you should be able to get back online.
If you are still having an issue, please come back If you require further help, you can contact us here: Devices Speed to your device Status: Poor 15 Mbps download 9 Mbps upload we suspect an issue with your broadband we need to run a line test between our network and your home. during the test, your broadband and phone line will temporarily disconnect. in order for us to keep you updated, we need your mobile number. enter your mobile number (required) please help urgently thank you MR JG HALL.
on 14-07-2021 07:41 AM
on 12-07-2021 08:30 AM
I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault. Is the router currently switched off? Do you have an alternative router that you can test with?
on 11-07-2021 06:17 PM
Staff will be back on here from Monday morning, @jace777.
Unfortunately support is difficult at weekends. Chat has closed for the day and phone help is unavailable on Sundays.
Full details of opening hours and the link to Chat are here:
Phone help after 9am:
Otherwise, please look out for a reply from TT staff on here. Your thread is in the queue for attention.