Very slow Broadband ... AGAIN

[OCE_Chris]

Hi Dixi Chicken,

Even if there is no fault within your home the engineer will still need to run tests from your test socket. 

Thanks 

Chris

[Anonymous]

Hi

the day  after your last post, as if by magic...my download speed went back up to the

usual 7.5 ish mbps...no need for potentially costly engineer..🤪

Speed continued there for aprox. 2 weeks ..no problem, then drastically  dropped
down to 0.35 ish mbps

Did a reboot and speed shot back up to 7.5 ish again,

Stayed up for couple of days, then dropped right down...rebooted, then speed up again etc

But now I need to reboot every day to achieve my normal speed.

Does that mean the router has developed a fault or what seems to be the problem?.

thanks

Dixi

[OCE_Michelle]

Hi Dixi,

Thanks for keeping us updated. I've re-run the line test which hasn't detected a fault. Would you like us to send a replacement router for testing purposes to rule this out? Are you currently using a HG633 router?

Thanks

[Anonymous]

Thanks Michelle

Yes please send a new router. Hopefully solves the problem..

I currently have the HG633, which had problems before, so would like to try the other one

if possible...

Thanks again,

Dixi

[OCE_Debbie]

Hi Dixi

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

[Anonymous]

Thanks ‼️👍

[OCE_Debbie]

Hi Dixi

No problem 🙂

Debbie

[Anonymous]

Hi Debbie,

new router (D-Link 3782) arrived on Sat. already..😀

Speed seems now stable, without having to re-boot constantly....up to now😄

Will keep you informed if anything changes!

A BIG thanks to you Debbie‼️

Dixi

[OCE_Debbie]

Hi Dixi

That's great news, thanks for keeping us updated 🙂

Debbie