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Voucher not received

K craig
Chatterbox
Message 8 of 8

Hi, i signed up to Talk talk with the promise of a voucher after 3 months. I have been talking to the web customer service twice already and they said they would escalate.  I am still waiting for it. What needs to be done to resolve this?

K craig
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7 REPLIES 7

Message 1 of 8
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Message 2 of 8

@Arne-TalkTalk @Debbie-TalkTalk  after several months of chasing and 3 escalations, the voucher has finally been received. Thanks for your help!

K craig
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Message 3 of 8

Hi, is there an agreed SLA with this team you have to speak to? 1 week, 2 weeks? This is also the third time i have chased this issue and it has not been resolved. From my perspective, it seems that Talktalk are very quick to take what I owe them, but they do not give me the same courtesy. Thanks @Arne-TalkTalk @Debbie-TalkTalk 

K craig
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Message 4 of 8

Hi @K craig


I will contact the team responsible and get back to you when they reply

 

Regards 

 
 

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Message 5 of 8
Please advise of the next step. Thanks
K craig
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Message 6 of 8

The information has been updated as requested.

K craig
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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi K craig

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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