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WIFI Dropping Connection - Never happened with Plusnet???

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4 REPLIES 4
Brell2008
First Timer

Hi

 

I'm having problems with my Router dropping the WIFI Connection.  It happens at any time of day.  It's not electrical inference as I multiple routers in the same location for past 10 years.  This has only happened with the TalkTalk Fibre router.

 

Below is a section of the logs from the Router.

 

As you can see it's been doing it for a while...798 pages of logs.

 

Can you help, please?

 

Thanks

 

BrettCapture.JPG

 

 

 

Logs.JPG

KeithFrench
Community Star

The system log in the WiFi hub is unreliable due to firmware bugs. Is this really your WiFi that drops out, or is it the line? From the service status report, I would think it is the latter. When this drops out, what happens to the light on the hub?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Brell2008
First Timer

Yes the light stays Solid white. 

 

 

KeithFrench
Community Star

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.  

 

Do you have any wired connections & if so, how do they perform?

The TalkTalk Wi-Fi Hub is a dual-band router & offers both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and use the unique router password (see the label on the rear of the router at the top).

Go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic

Append "5G" to the end of the network name of the "SSID" field. Then click "Apply".


This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.

Having said that, there is another approach which can be better, which is to use Band Steering. This will automatically move any 5G compatible device connected to the 2.4G band to the 5GHz band. To use this facility on the Wi-Fi Hub, leave both network names identical.



Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi Brell2008

 

Apologies for this.

 

I can see that Keith has posted on your thread. Keith provides really good advice on improving wireless performance.

 

Thanks

 

Debbie