WIFI HUB- 5Ghz enabled but disabled?

[Sephriem]

Router - FAST5364 3.00

SW - SG4K10002816t

Hi, I noticed a speed drop of around 6Mb recently on the router but assumed this is due to high traffic in recent times.

However more notably, Ive found the 5Ghz WiFi is enabled but the status always says DISABLED.

Can this be checked from TT side?

Many thanks

TX

[Debbie-TalkTalk]

Hi Sephriem

Thank you 🙂

Debbie

[Sephriem]

Thanks @Debbie-TalkTalk , I greatly appreciate it.

I will report back again soon.

[Debbie-TalkTalk]

Hi Sephriem

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Sephriem

Apologies for the delay.

Please can you send me a Private Message to confirm the name on the account, I can then send the replacement router.

Thanks

Debbie

[Sephriem]

Hi @Debbie-TalkTalk  thanks for getting back again.

I think I may need to test with a new router.

I reset from the back of the device but it still states down for the 5Ghz channels.

Toggling on and off still doesn't do anything :(.

Many thanks again.

[Debbie-TalkTalk]

Hi Sephriem

Thank you, if you still experience this issue then please let us know and we can send a replacement router.

Debbie

[Sephriem]

Hi @Debbie-TalkTalk, thanks for getting back to me.
i think i have only factory reset it once previously, but nothing anytime recently.

I will do a reset over night and check it again in the morning and get back to you.

Many thanks

[Debbie-TalkTalk]

Hi Sephriem

I'm really sorry to hear this.

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks

Debbie

[Sephriem]

Thanks for the input @KeithFrench @

Good to hear that others have had to give the feedback, helps TT out.

Will keep my eyes on the reply

[KeithFrench]

There has been a few routers displaying this fault. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.