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WIFI NOT CONNECTING ON CERTAIN DEVICES ONLY

Markmcd1976
First Timer
Message 4 of 4

I've just tried your useless live chat function and wasted an hour -can someone please help?

 

I have three devices as of this morning that can't connect to your router.

A Samsung smart TV

An Amazon Fire

A BT WIfi extender

 

all were fine yesterday and a HP laptop and two iphones can still connect.

 

The other devices cant's see the Talk Talk router when we do a scan.

 

Can you please help?

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3 REPLIES 3

Message 1 of 4

Hi

 

Just glad this worked.  If it starts to happen again, then the router could be starting to fail and may need to be replaced.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Markmcd1976
First Timer
Message 2 of 4

Thanks Karl - that seems to have worked. Any reason why they would have all dropped off?

 

Also your LiveChat didn't recommend this  - it would have saved a wasted hour earlier.

 

Thanks for your assistance! 

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi Mark,

 

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

 

Do other devices connect ok ? Is it only these 3 ?  Have you tried separating the SSID's (wifi names) 

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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