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WhatsApp not working over WiFi

EllWhi
First Timer
Message 3 of 3

Hello,

 

I have been having a frequent problem with whatsapp not working over wifi, only mobile data. I receive this push notification almost every time I go into the app and it's frustrating that I can't resolve it.

Screenshot_20200117-192555_One UI Home.jpg

I do not have kids safe or home safe activated. I have tried turning off the router, my device and the app is up to date. This problem also seems to happen on occasion with snapchat and facebook messenger, but I rarely use those so obviously haven't noticed it as much.

 

Any help would be greatly appreciated.

0 Likes
2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi EllWhi,

 

How are you getting on?

 

Thanks

 

0 Likes

KeithFrench
Community Star
Message 2 of 3

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?