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10 REPLIES 10
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TillyFloss
Chatterbox

Hi, my phone's WhatsApp app isn't connecting via wifi. Checked and KidsSafe is off. Can you help please? Not a techie so need simple language/baby steps please! 

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Divsec
Community Star

Hi @TillyFloss  welcome to the community your post has been flagged for assistance and you should hear shortly.

 

Let me suggest the non techie solutions!

 

Disconnect the router from the power supply and go for a 30 minute walk. Halfway round disconnect your phone.

When you get home reconnect the router, shortly after reconnect the phone.

Then send me a message saying that was a waste of time:-)

But at least we tried!

Regards Divsec, I don't work here, know little, and have too many opinions.
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TillyFloss
Chatterbox
Hmmmm..... what will that do??
Other apps are using wifi fine....
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Divsec
Community Star

Hi @TillyFloss  well you wanted the non techie solution, what it could do is cause your router to return to operating correctly and allow WhatsApp to work.

 

If you want we can try to get you into the router admin page find the DNS settings fiddle about with them and then still have to wait till Monday for a response from the excellent OCE team who only work office hours. Enjoy your weekend I'm off down the pub.

Regards Divsec, I don't work here, know little, and have too many opinions.
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Community Team

Hi TillyFloss,

 

How are you getting on, did you try Divsec's suggestion?

Chris

 

 

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TillyFloss
Chatterbox

Nope. I had "tech fear"!

 

All very well saying turn the router off at the power supply but what will I have to do to get it all back up and running again afterwards?!!

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ferguson
Community Star

If everything else is working OK then try removing the app and reinstalling it again.

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TillyFloss
Chatterbox

Will I lose all my previous messages?

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Community Team

Hi TillyFloss,

 

If you switch the router off for 30 minutes, you'll just have to switch it back on again, you shouldn't have to do anything else


Chris

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TillyFloss
Chatterbox

Righto! Ta

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Community Team

Hi TillyFloss,

 

Please let us know how you get on 🙂

 

Thanks