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Whatsapp and Facebook not working on my new TalkTalk connection

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Community Team - TT Staff

Hi @Hasan1

 

Please can you create a new thread, we can then look into this further.

 

Thanks

 

Debbie

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First Timer

My inlaws have just switched over to TalkTalk, having the same issue.

Can't get to Facebook via their WiFi.

Unfortunately I'm too far away to help but after seeing this is a known issue, asked them to contact TalkTalk.

You can imagine the response haha... "Since you can get to all other sites, it is not a TalkTalk issue, please contact Facebook instead".

Of course they turn off WiFi and use 3G and then Facebook works just fine.

Any suggestions?

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Community Team - TT Staff

Hi BrettB,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

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Popular Poster

same, my wifi seemed to just not load Facebook and Instagram the last few days. please can someone help

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Community Team - TT Staff

Hi yttik85,

 

I'm sorry to hear this. Please can you create you own thread and we can look into this further for you.

 

Thanks

 

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First Timer

I'm having the same problem.  How do I create my own thread about this?

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Community Star

@Welshgirl2  Click here, then click the blue Start a topic button.

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Community Team - TT Staff
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First Timer

Hello,

I have this same problem with Facebook, Instagram and some online game. The problems started a few days ago, before that everything works perfect. Can you advise me what I can do?

Thank you 

K.S
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Community Team - TT Staff

Hi @Kate86

 

Please can you login to My Account to see if HomeSafe has been enabled? How to use TalkTalk HomeSafe®

 

Thanks

 

Debbie

First Timer
All is ok after disabled kids safe . Thank you
K.S
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Community Team - TT Staff

Hi Kate86

 

That's great, thanks for keeping us updated 🙂

 

Debbie

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First Timer

I’m having this problem also. 
I do not have a landline.

could it be possible that I have the faulty router also. If so please send me a new one. 
Thanks. 

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Community Team - TT Staff

Hi amontaque,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

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First Timer

Same issue on 14th day after connection. Cannot Facebook or use Messenger, Instagram a number of apps on the phone/tablet and even to check my Yahoo! email. Originally purchased SuperBoost in package but cancelled with in 7 days.

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Community Team - TT Staff

Hi iryna,

 

I'm sorry to hear this and I've just posted on your own thread this morning.

 

Thanks

 

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Team Player

Hi i am having the same issue can anyone  help me.. i have talk  with 25 ppl from talktalk and no one help me.. and i am so disappointed  with the service...   i cant do nothing with me wifi.. i vant open facebook or Googles things nothing... i thn

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Team Player

Hi i am having the same issue.. for 1 konth i dont use my internet  i have run out of 4G.. i have talkt with 25 ppl from talktalk  and they never are able to help me.. pls van anyone help.. i just feel  like cancelling  ..😞

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Wizz Kid

Check if Homework Time is switched on in your HomeSafe Settings. 

 

Homework Time (if on) will block access to Social Networks and Gaming Services.

 

If it's not switched on, try disabling HomeSafe altogether. You can update these settings here: https://myaccount.talktalk.co.uk/myservices/network/homesafe

 

Let me know if this solves your issue. 

Anisa Khalifa
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First Timer
Hi Michelle, I'm a new customer (connected today) and having the exact same problem with instagram and facebook. How do I go about getting help on this? Many thanks, Lizzie