Whatsapp and Facebook not working on my new TalkTalk connection

[piyushksx]

Hello everyone,

Wish you a Happy New Year!

I just started using a new connection with Fast Broadband package and so far the connectivity has been great apart from whatsapp and facebook not working on my wifi.

As soon as I disconnect my phone from the router, everything runs prefectly fine.

I saw many other posts in the community where the problem turns out to be specific to the router 3782 which I have received.

Any pointers? All the solved threads have the same solution of getting a replacement router.

https://community.talktalk.co.uk/t5/Broadband/Facebook-owned-apps-Facebook-Instagram-and-pictures-in...

https://community.talktalk.co.uk/t5/Broadband/WhatsApp-amp-Facebook-not-working-on-Wi-Fi-via-Moto-G6...

https://community.talktalk.co.uk/t5/Broadband/WhatsApp-Uploading-Video/td-p/2187851

Regards,

Piyush

[FIKRTE TESFAMARIAM]

Starting the first day of my contract, I never use my wifi for WhatsApp and facebook. This makes hard everything. Becaus am using these app for work. 

[Debbie-TalkTalk]

Hi Filipambb and LizzieCr89

I'm sorry to hear this.

Please can you create a new thread, we can then look into this further.

Thanks

Debbie

[LizzieCr89]

Hi Michelle, I'm a new customer (connected today) and having the exact same problem with instagram and facebook. How do I go about getting help on this? Many thanks, Lizzie

[an1sa_k]

Check if Homework Time is switched on in your HomeSafe Settings. 

Homework Time (if on) will block access to Social Networks and Gaming Services.

If it's not switched on, try disabling HomeSafe altogether. You can update these settings here: https://myaccount.talktalk.co.uk/myservices/network/homesafe

Let me know if this solves your issue. 

[Filipambb]

Hi i am having the same issue.. for 1 konth i dont use my internet  i have run out of 4G.. i have talkt with 25 ppl from talktalk  and they never are able to help me.. pls van anyone help.. i just feel  like cancelling  ..😞

[Filipambb]

Hi i am having the same issue can anyone  help me.. i have talk  with 25 ppl from talktalk and no one help me.. and i am so disappointed  with the service...   i cant do nothing with me wifi.. i vant open facebook or Googles things nothing... i thn

[Michelle-TalkTalk]

Hi iryna,

I'm sorry to hear this and I've just posted on your own thread this morning.

Thanks

[iryna]

Same issue on 14th day after connection. Cannot Facebook or use Messenger, Instagram a number of apps on the phone/tablet and even to check my Yahoo! email. Originally purchased SuperBoost in package but cancelled with in 7 days.

[Michelle-TalkTalk]

Hi amontaque,

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

Thanks

[amontaque]

I’m having this problem also. 
I do not have a landline.

could it be possible that I have the faulty router also. If so please send me a new one. 
Thanks. 

[Debbie-TalkTalk]

Hi Kate86

That's great, thanks for keeping us updated 🙂

Debbie

[Kate86]

All is ok after disabled kids safe . Thank you

[Debbie-TalkTalk]

Hi @Kate86

Please can you login to My Account to see if HomeSafe has been enabled? How to use TalkTalk HomeSafe®

Thanks

Debbie

[Kate86]

Hello,

I have this same problem with Facebook, Instagram and some online game. The problems started a few days ago, before that everything works perfect. Can you advise me what I can do?

Thank you 

[Debbie-TalkTalk]

Hi @Welshgirl2

Have you created a new thread?

Thanks

Debbie

[ferguson]

@Welshgirl2  Click here, then click the blue Start a topic button.

[Welshgirl2]

I'm having the same problem.  How do I create my own thread about this?

[Michelle-TalkTalk]

Hi yttik85,

I'm sorry to hear this. Please can you create you own thread and we can look into this further for you.

Thanks

[yttik85]

same, my wifi seemed to just not load Facebook and Instagram the last few days. please can someone help

[Michelle-TalkTalk]

Hi BrettB,

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

Thanks