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Whatsapp and Facebook not working on my new TalkTalk connection

piyushksx
Popular Poster
Message 42 of 42

Hello everyone,

Wish you a Happy New Year!

 

I just started using a new connection with Fast Broadband package and so far the connectivity has been great apart from whatsapp and facebook not working on my wifi.

 

As soon as I disconnect my phone from the router, everything runs prefectly fine.

I saw many other posts in the community where the problem turns out to be specific to the router 3782 which I have received.

 

Any pointers? All the solved threads have the same solution of getting a replacement router.

 

https://community.talktalk.co.uk/t5/Broadband/Facebook-owned-apps-Facebook-Instagram-and-pictures-in...

 

https://community.talktalk.co.uk/t5/Broadband/WhatsApp-amp-Facebook-not-working-on-Wi-Fi-via-Moto-G6...

 

https://community.talktalk.co.uk/t5/Broadband/WhatsApp-Uploading-Video/td-p/2187851

 

Regards,

Piyush

0 Likes
41 REPLIES 41

FIKRTE TESFAMARIAM
First Timer
Message 1 of 42

Starting the first day of my contract, I never use my wifi for WhatsApp and facebook. This makes hard everything. Becaus am using these app for work. 

0 Likes

Message 2 of 42

Hi Filipambb and LizzieCr89

 

I'm sorry to hear this.

 

Please can you create a new thread, we can then look into this further.

 

Thanks

 

Debbie

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Message 3 of 42
Hi Michelle, I'm a new customer (connected today) and having the exact same problem with instagram and facebook. How do I go about getting help on this? Many thanks, Lizzie
0 Likes

an1sa_k
Super Duper Contributor
Message 4 of 42

Check if Homework Time is switched on in your HomeSafe Settings. 

 

Homework Time (if on) will block access to Social Networks and Gaming Services.

 

If it's not switched on, try disabling HomeSafe altogether. You can update these settings here: https://myaccount.talktalk.co.uk/myservices/network/homesafe

 

Let me know if this solves your issue. 

Anisa Khalifa
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Filipambb
Team Player
Message 5 of 42

Hi i am having the same issue.. for 1 konth i dont use my internet  i have run out of 4G.. i have talkt with 25 ppl from talktalk  and they never are able to help me.. pls van anyone help.. i just feel  like cancelling  ..😞

0 Likes

Filipambb
Team Player
Message 6 of 42

Hi i am having the same issue can anyone  help me.. i have talk  with 25 ppl from talktalk and no one help me.. and i am so disappointed  with the service...   i cant do nothing with me wifi.. i vant open facebook or Googles things nothing... i thn

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Message 7 of 42

Hi iryna,

 

I'm sorry to hear this and I've just posted on your own thread this morning.

 

Thanks

 

iryna
First Timer
Message 8 of 42

Same issue on 14th day after connection. Cannot Facebook or use Messenger, Instagram a number of apps on the phone/tablet and even to check my Yahoo! email. Originally purchased SuperBoost in package but cancelled with in 7 days.

0 Likes

Message 9 of 42

Hi amontaque,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks

 

amontaque
First Timer
Message 10 of 42

I’m having this problem also. 
I do not have a landline.

could it be possible that I have the faulty router also. If so please send me a new one. 
Thanks. 

0 Likes

Message 11 of 42

Hi Kate86

 

That's great, thanks for keeping us updated 🙂

 

Debbie

Message 12 of 42
All is ok after disabled kids safe . Thank you
K.S

Message 13 of 42

Hi @Kate86

 

Please can you login to My Account to see if HomeSafe has been enabled? How to use TalkTalk HomeSafe®

 

Thanks

 

Debbie

Kate86
First Timer
Message 14 of 42

Hello,

I have this same problem with Facebook, Instagram and some online game. The problems started a few days ago, before that everything works perfect. Can you advise me what I can do?

Thank you 

K.S
0 Likes

Message 15 of 42

Hi @Welshgirl2

 

Have you created a new thread?

 

Thanks

 

Debbie

Message 16 of 42

@Welshgirl2  Click here, then click the blue Start a topic button.

Welshgirl2
First Timer
Message 17 of 42

I'm having the same problem.  How do I create my own thread about this?

0 Likes

Message 18 of 42

Hi yttik85,

 

I'm sorry to hear this. Please can you create you own thread and we can look into this further for you.

 

Thanks

 

Message 19 of 42

same, my wifi seemed to just not load Facebook and Instagram the last few days. please can someone help

0 Likes

Message 20 of 42

Hi BrettB,

 

I'm sorry to hear this. Please can you create your own thread and we can look into this further for you.

 

Thanks