on 06-01-2019 11:49 AM
Wish you a Happy New Year!
I just started using a new connection with Fast Broadband package and so far the connectivity has been great apart from whatsapp and facebook not working on my wifi.
As soon as I disconnect my phone from the router, everything runs prefectly fine.
I saw many other posts in the community where the problem turns out to be specific to the router 3782 which I have received.
Any pointers? All the solved threads have the same solution of getting a replacement router.
on 13-01-2020 06:58 AM
on 10-01-2020 09:24 PM
on 10-01-2020 07:36 PM
Check if Homework Time is switched on in your HomeSafe Settings.
Homework Time (if on) will block access to Social Networks and Gaming Services.
If it's not switched on, try disabling HomeSafe altogether. You can update these settings here: https://myaccount.talktalk.co.uk/myservices/network/homesafe
Let me know if this solves your issue.
on 10-01-2020 05:23 PM
Hi i am having the same issue.. for 1 konth i dont use my internet i have run out of 4G.. i have talkt with 25 ppl from talktalk and they never are able to help me.. pls van anyone help.. i just feel like cancelling ..😞
on 10-01-2020 05:21 PM
Hi i am having the same issue can anyone help me.. i have talk with 25 ppl from talktalk and no one help me.. and i am so disappointed with the service... i cant do nothing with me wifi.. i vant open facebook or Googles things nothing... i thn
on 08-01-2020 07:19 AM
on 08-01-2020 01:49 AM
Same issue on 14th day after connection. Cannot Facebook or use Messenger, Instagram a number of apps on the phone/tablet and even to check my Yahoo! email. Originally purchased SuperBoost in package but cancelled with in 7 days.
on 11-10-2019 08:16 AM
on 03-09-2019 10:01 AM
on 03-09-2019 06:49 AM
on 01-09-2019 06:25 PM
I have this same problem with Facebook, Instagram and some online game. The problems started a few days ago, before that everything works perfect. Can you advise me what I can do?
on 29-07-2019 08:13 AM
on 19-06-2019 06:04 AM
on 17-06-2019 08:18 AM