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Taj199122
Popular Poster
Message 16 of 16

Every time I use my phone with talktalk wifi I get this message..

 

'whatsapp is using mobile data because the current wifi network is blocking it or there's a connection problem'

 

WhatsApp works on other wifi's, and no other apps seem to be effected. I used WhatsApp a lot for work so ideally would like it to function on wifi. 

 

Thanks!

 

 

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15 REPLIES 15

Katiehutchins
First Timer
Message 1 of 16

I am having the same issue. Can someone advise the solution? Ive tried many things as advised by TalkTalk 3 times. The router is basically new. 

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Message 2 of 16

Hi

 

Sorry it took me a while to get around to changing the router.

 

I have now changed it and have exactly the same problem

 

What else can I do? 

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Message 3 of 16

Hi Taj199122

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

You would just need to connect up the new router using the replacement cables and filter. You would then need to connect your devices using the wireless password from the back of the router.

 

Thanks

 

Debbie

Message 4 of 16

@Taj199122 

 

For WiFi devices, you have two choices.

 

1. Change the SSID and WiFi password of the new router to match your old one, you have to go into the routers setting page, then all devices should connect as normal.

 

2. Connect your devices individually to the new SSID using the new password on the back of the router.

 

 

Message 5 of 16

Hi yes that's fine 

Will i have to change any of my details or will it stay the same? Thanks 

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Message 6 of 16

Hi Taj199122

 

Thank you. I'm still unable to connect to your router, apologies for this.

 

I think we should send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

Message 7 of 16

Ok all done

Message 8 of 16

Yes I will do when I'm home from work this evening, thanks 

Message 9 of 16

Hi Taj199122

 

Thanks for confirming this. Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and connect to your router again to check the firmware version.

 

Thanks

 

Debbie

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Message 10 of 16

Talktalk wifi hub

FAST 5364-3. T8

 

 

Manufactured by Sagemcom

Cs 50001, 92848 RUEIL CEDEX, FRANCE

 

Is that the right information?

Message 11 of 16

Hi Taj199122

 

Thank you 🙂

 

I'm unable to connect to your router, which router are you using? (make and model)

 

Thanks

 

Debbie

Message 12 of 16

Hi I have updated my profile - thanks

Message 13 of 16

Hi Taj199122

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Message 14 of 16

Hi, yes they're are both switched off 

martswain
Philosopher
Message 15 of 16

Check HomeSafe and KidsSafe settings in your account