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Why do i have to keep resetting my router

dennis43
First Timer
Message 5 of 5

I keep having to reset my router sometimes 2 or 3 times a day we loose the Internet and after resetting it's OK for a while then it drops off again.

Dennis43
0 Likes
4 REPLIES 4

Message 1 of 5

Hi dennis43

 

I'm really sorry to hear this.

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

0 Likes

Debbie-TalkTalk
Support Team
Message 2 of 5

Hi dennis43

 

I'm really sorry to hear this.

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

Ste_Nix14
Community Star
Message 3 of 5

Adding to what @ferguson has already asked, what colour is the LED when you loose Internet?

Steve -
Have you tried turning it off and on again!

ferguson
Community Star
Message 4 of 5

Sorry to see this, which make and model of router do you have? Have you noticed any issues on the voice side at all such as noise on the line?