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WiFi Hub (SG4K10002816t) Switches Channel Despite Manual Change

MancsGeek
Popular Poster
Message 2 of 2

Ever since I received the new WiFi Hub last year, I have been having the same problem as the person on the thread below that I found yesterday after searching on the Hardware Model.

 

https://community.talktalk.co.uk/t5/Broadband/WiFi-Hub-SG4K10002816t-Switches-Channel-Despite-Manual...

 

I have been aware of the optimisation issue for a while & have even requested for it to be turned off over telephone support, but when I spoke to TalkTalk telephone support directly last year, the operator categorically denied that the 'Performance Monitoring Tool' ever changed the WiFi Channel!

 

My telephone number is registered under my profile, so I would be grateful if you would use that to disable your WiFi optimisation (Performance Monitoring Tool) as soon as possible.

 

Overall, I have been extremely disappointed with the performance of the new WiFi Hub & find it so annoying that I have even been considering buying my own router from Amazon.

 

I look forward to finally having a stable WiFi Channel, hopefully today.

 

Thanks

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

This has been turned off for you.

 

Thanks  

 

Karl. 

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