on 21-01-2021 12:20 PM
Ever since I received the new WiFi Hub last year, I have been having the same problem as the person on the thread below that I found yesterday after searching on the Hardware Model.
I have been aware of the optimisation issue for a while & have even requested for it to be turned off over telephone support, but when I spoke to TalkTalk telephone support directly last year, the operator categorically denied that the 'Performance Monitoring Tool' ever changed the WiFi Channel!
My telephone number is registered under my profile, so I would be grateful if you would use that to disable your WiFi optimisation (Performance Monitoring Tool) as soon as possible.
Overall, I have been extremely disappointed with the performance of the new WiFi Hub & find it so annoying that I have even been considering buying my own router from Amazon.
I look forward to finally having a stable WiFi Channel, hopefully today.
on 22-01-2021 03:47 PM
This has been turned off for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE