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WiFi Optimisation turn off for manual channel selection

Livingstonenow
Team Player
Message 8 of 8

Hi Team!

Please could you turn off the WiFi channel optimisation on my FAST 5364 so that I can make a change to the 5GHz channel and keep it there. My daughter's Samsung S6 mobile won't work on the lower 5GHz channels (reportedly a known problem???) so I want to use one of the higher channels. Each time I've made a manual change the optimisation process has kicked in shortly afterwards. However, scanning of the higher channel selection immediately after the manual change shows a slightly improved signal and better connectivity but I can't accurately verify the effectiveness of the channel change in the time allowed.

Thanks.

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7 REPLIES 7

Message 1 of 8

No problem Brian, glad to help 🙂

Chris

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Message 2 of 8
Certainly will but as usual, great teamwork so thanks to everyone.

All the best
Brian
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Message 3 of 8

Hi Livingstonenow,

 

Just let us know if you need any further assistance 


Chris

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Message 4 of 8
Good Morning Ady, and thanks for the change. I'll let that settle and then see how it works out. Not sure about the apocryphal reports from Samsung users re an inability to sync using low 5GHz channel numbers but I'll explore that theory a little more. Meanwhile, everything's working so let's wait and see. Thanks again. Have a good one...........

All the best
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Message 5 of 8

Hi Livingstonenow, I've made the changes for you, but the 5ghz is showing congestion across the board and the system is reporting that current channel is likely to remain the best.

 

Ady


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Message 6 of 8
Thanks Keith
Kind Regards
Brian
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KeithFrench
Community Star
Message 7 of 8

I will ask the OCEs to turn this WiFi optimisation off for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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