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WiFi constantly dropping out (DG8041W-2.T5)

mrizzard
Popular Poster
Message 11 of 11

Hi, the exact same thing that was happening with my old router is now happening with the latest one I received and is very frustrating. 

 

Here's a link to my previous post, talking about our previous router 

 

https://community.talktalk.co.uk/t5/Broadband/Wifi-Constantly-Dropping-Sagem-FAST-5364/m-p/2612741

 

For the first few days of owning the new router (DG8041W-2.T5) everything was fine, then slowly the drop outs creep in. Then after a few days it's every few seconds or so. After a reboot it's okay for a while but then starts again. 

 

When we first reported this problem with our very old style router, I remember a call centre lady saying we had too many WiFi devices connected! There maybe some truth in that (after turning a few off it seems to be a bit better) but that is not a solution or an option. I've just returned from seeing a family member who has a similar setup to us but has BT and they have no problems. 

 

Is having too many WiFi devices a known issue with your routers? Either way, we need a replacement and better router. Is there something newer / better than the DG8041W-2.T5? 

 

Many thanks 

James

 

10 REPLIES 10

sofiapraca
First Timer
Message 1 of 11

I've changed to TalkTalk to save a few pounds and I do regret it now. I had Vodafone before and it was reliable. I had a few problems with my HIve though and Vodafone doesn't let you change channels manually anymore. Now with TalkTalk, I have issues with my Hive too and the constant drop of connection.

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Message 2 of 11

Hi @Annika

 

Please can you create your own topic on the Community, we can then look into this for you.

 

Thanks

 

Debbie

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Message 3 of 11

@Annika, if you have need of help from staff,  please start your own thread. 

 

To do this, return to the message board and click on "start a topic".

 

For any staff support on here you will need to complete your community forum profile details for them to identify your account. Probably worth doing just in case!

 

Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2, a fellow customer.

Message 4 of 11

Hi @KeithFrench, I have similar issues to the OP and would be grateful if you'd send me though the guide you mention.

 

I've tried to PM you but I can't seem to get that to work at the moment.

 

Many thanks,

 

Annika

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Message 5 of 11

Hi James,

 

I can see Keith has made you a kind offer of assistance, please let us know how you get on.

 

Chris

Message 6 of 11

OK last chance for help, if I do not see the screenshots that I request in my guide I cannot help you.

 

If you just look at a guide of mine that you see in this forum, then it is out of date. All of my guides are distributed different way now.

 

You have to also realise that a lot of 2.4GHz bands are way oversubscribed now & unless you move to all 5GHz devices possibly with careful channel selection because not all 5G channels are supported on all devices. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 7 of 11

Sorry, what I meant is that I think I saw your guide last time and undertook the steps (swapping channels, enabling and disabling the 2 different bands etc) and nothing improved the situation. I can be standing 2 feet from the router (with no issues nearby of mirrors, metal etc) and still the wifi will keep dropping.

 

I see this on my phone and other devices with wifi in the household, but ethernet is always fine. A reboot seems to help for a few hours / about a day, then it starts again.

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Message 8 of 11

In my previous post, I said:-

 

This will not fix your issues

 

Then I went on to say:-

 

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

 

 

If you read other threads you will see that TalkTalk often ask me to get involved because of the help I can provide over & above what they can.

 

No, there is nothing newer, there is not a lot wrong with this router other than what your local environment is doing to your WiFi signals. This may well have something to do with the fact that you have seen the same problem on two different routers and nothing has been done to rectify the root cause.

 

If more replacement routers are sent to you, they won't fix the issue either.

 

It's your choice.

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 9 of 11

Thank you for that @KeithFrench , really appreciate you reaching out but I've tried all that many times - there's something not quite right with these routers. Am keen to see what TalkTalk say

cheers

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KeithFrench
Community Star
Message 10 of 11

From what I can see there has been no WiFi diagnostics done, which is down to you but people like myself are here to make it easy for you.

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

The Huawei DG8041W TalkTalk Wi-Fi Hub is a dual-band router & offers both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and use the unique router password (see the label on the rear of the router at the top).

Go to:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Advanced Configuration > WLAN > 5G Basic Network Settings

Append "5G" to the end of the network name of the "SSID" field. Then click "Apply".


This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.

Having said that, there is another approach which can be better, which is to use Band Steering. This will automatically move any 5G compatible device connected to the 2.4G band to the 5GHz band. To use this facility on the DG8041W Wi-Fi Hub, leave both network names identical and enable the Band Steering option at:-

Dashboard > See Internet Settings > Manage advanced settings > Advanced Configuration > WLAN > 5G Advanced Network Settings



Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?